Refund policy

Every Toko Piko order is checked and packed by hand, and we want it to reach you exactly as it left us. Here is how cancellations, replacements and refunds work.

1. Pre-orders

  • The dispatch window for a pre-order is shown on its product page. The Brand Book Planner 2027 dispatches from December 2026.
  • You can cancel a pre-order at any time before it is dispatched and get a full refund. Email care@tokopiko.com with your order number.
  • If we can't dispatch within the window we promised, we'll email you a new date. You can choose to wait or cancel for a full refund.

2. Cancelling an order

Any order can be cancelled before it is dispatched, for a full refund. There is no cancellation fee. Once an order has been dispatched it can no longer be cancelled.

3. Damaged, wrong or missing items

If something arrives damaged, if you receive the wrong item, or if something is missing, email care@tokopiko.com within 48 hours of delivery with:

  • your order number
  • an unboxing video: one continuous clip that starts with the sealed parcel and its shipping label, then shows the opening and the item
  • a few clear photos of the problem

Once we've checked it, we'll send you a replacement or refund you in full, whichever you prefer, at no cost to you. We may ask you to send the item back. If so, we'll arrange the pickup or cover the return postage.

Without an unboxing video, or after 48 hours, we can't take the claim to our courier partner, so we may not be able to help.

4. Returns

We don't accept returns or exchanges because you've changed your mind. Please read the product details before ordering, and ask us anything first. We're happy to help.

5. Refunds

Approved refunds are processed within 5 working days, back to your original payment method (UPI, card, netbanking or wallet). Your bank may take another 5–7 working days to show it in your account. If it hasn't shown up after that, email us and we'll chase it with our payment partner.

6. Delivered, but not with you?

If tracking says your parcel was delivered but you don't have it, email us within 48 hours of that update. We'll raise it with the courier straight away.

Questions about an order? Write to care@tokopiko.com.
Toko Piko is run by Fathimath Amaana.