Shipping policy
1. Where we ship
We ship anywhere in India. We don't ship internationally yet.
2. Shipping charges
Standard shipping is free on orders of ₹999 and above. Below ₹999, it's a flat ₹90. You'll see the exact amount at checkout before you pay.
3. When your order leaves us
- In-stock items: packed and dispatched within 2–3 working days of payment.
- Pre-orders: dispatched in the window shown on the product page. The Brand Book Planner 2027 dispatches from December 2026.
- If one order has both pre-order and in-stock items, we send everything together when the pre-order is ready. Email us if you'd like the in-stock items sent first.
Festivals, public holidays and courier disruptions can occasionally add a day or two. If there's a bigger delay, we'll let you know.
4. Delivery time
Most orders arrive 3–7 days after dispatch. Remote pin codes can take a little longer.
5. Tracking
When your order ships, we'll email you a tracking link. Please allow up to 24 hours for the courier's tracking page to update.
6. Your address
Please enter your full address: house or flat number, street, landmark, city, state and pin code, plus a phone number the courier can call. If anything looks incomplete, we may email you to check it before dispatch.
7. Parcels that come back to us
If a parcel is returned to us because the courier couldn't deliver it, we'll email you. We'll send it again once at no extra cost, or refund you in full if you'd prefer.
8. Late deliveries
If we can't deliver your order within the time we promised, you can cancel it for a full refund.
9. Questions
Write to care@tokopiko.com. We reply within 1–2 working days.